How do I return a product?
To return a product, simply follow these steps:
Step 1: Check if your product is eligible for return at the "Essential Info" on the relevant product page.
Step 2: Go to the "Contact Us" page on the top left of our website.
Step 3: Select the "Return Request" Option.
Return and Refund Policy
It is absolutely FREE to return the products if you are dissatisfied with your purchase. If you are qualified to return a product, you are likewise qualified for a refund too. Please click here to read about how you may be refunded.
Request for returns should be made to us within 7 days from the delivery date for a full refund. The full refund amount will exclude any delivery, assembly, delivery timing, or location and/or staircase delivery fees paid when the original order was made. For more details of such charges, please click here.
All products qualify for a return except for the following:
• Customized products
• Clearance/1 SET OFFER/AS-IS products
• Products that require on-site assembly
• Products that are not in their original, unopened condition
• Products that have been removed from their original packaging, used, stained, torn, washed, discolored, dented, damaged, and/or with traces of fragrance or odor
Products should be unused, undamaged, in a resalable condition and with its original packaging fully intact. Sevamall Tech Pte. Ltd. has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
Products that do not qualify for returns will be marked as follows in their product pages' "Essential Info" tab:
The date and time of
the pickup of the item you wish to return will be allocated to you, subject to
the availability of our logistic resources. Unless prior arrangements have been
made with Sevamall tech Pte. Ltd, requests for returns made directly at our
warehouse will not be entertained.